Customer Service


Quality is our highest priority.

We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange. (Please note this does not cover items damaged by normal wear & tear - only failures due to manufacturing).


U.S. Customers

Internet purchases that shipped to a U.S. address may be returned to Karamojo for a full refund or exchange within 60 days of original purchase.  Refunds will be made in the form of the original payment. Requests to exchange merchandise received as a gift must be accompanied by a gift receipt. Monogrammed, personalized or final sale items cannot be returned or exchanged.

Customers can send the item(s) back to us at the address below using any trackable method, at your expense. Once we receive your package, we will promptly process an exchange or issue a refund in accordance with this policy. In order for a refund or exchange, all items must be in original packaging with tags intact. Please be certain to insure the package as unfortunately we are unable to guarantee delivery. If you do not have the packing slip, please include the following information with your return:

  • Your name and billing address
  • The name, address and ZIP code of the person who placed the order, if it was a gift
  • The original purchase price and approximate date of the purchase
  • The item number of the merchandise, if available 

Our return address is:

Karamojo Trading Company
Attn: Return Processing
1625 Mid Valley Dr Unit 1-110
Steamboat Springs, CO 80487

International Customers

Please contact us at to initiate a refund/exchange.


For any questions, needs or concerns about your current or potential orders, you can reach the Karamojo team at